Privacy policy

This Privacy Policy is intended to describe how we collect, use, and disclose Personal Information that you submit to us.

This Privacy Policy applies to anyone accessing our Website or Application.
 

Information We Collect

For purposes of this Privacy Policy, “Personal Information” is information about you that can be used to identify you, which may include, for example, your name, postal address, email address, as well as other non-public information that is associated with that information.

We may collect and use certain Personal Information in order to offer, maintain, provide, improve, personalize and administer our products and services, including information and services related to Tours. Instances in which we collect and use certain Personal Information from our Website and Application include the following:

• When you create an account with us or book a Tour or travel service. We collect Personal Information when you create an account with us or make a Tour booking or purchase other Services from us. This Personal Information may include but is not limited to information such as your name, address(es) (primary and secondary), phone number(s), username and password, email address(es), date of birth, location data, gender, passport information, emergency contact information, payment and billing information, itinerary information (e.g., travel method, flight number), travel preferences, communication preferences, itinerary preferences (e.g., selected excursion choices) and other profile information.
• When you communicate with us, engage with our content, or sign up for materials. We collect Personal Information, such as you and your friend’s or colleague’s contact information, and other information you may submit, when you communicate with us; sign up you, your colleague or the client of an Agent User to receive or download brochures, publications, news, videos, webinars or other promotional materials; nominate a colleague for training. We may also collect Personal Information when you engage with content on our Site, such as when you view a webinar, browse an itinerary page, or search for a destination.
• When you participate in surveys, contests, sweepstakes, or rewards or other programs. We may request or otherwise collect Personal Information, such as your name, email address, and other contact information, when you enroll or participate in surveys, contests, sweepstakes, or rewards or other programs. Participation in these programs is voluntary.
• When we leverage and/or collect cookies, device IDs, location data, data from the environment, and other tracking technologies. We may collect certain Personal Information and non-personally identifiable information using cookies and other technologies, such as web beacons, device IDs, geolocation, HTML5 local storage, Flash cookies, and IP addresses. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalization, performance/analytics, and advertising. Our “Cookies and Similar Technologies” section contains more information and options to control or opt-out of certain data collection or uses.

You are not required to provide all Personal Information identified in this Privacy Policy in order to use the Site or Application; however, please note that if you do not provide the Personal Information requested, we may be unable to provide some or all of the Services to you.

Information Use and Disclosure

We use the Personal Information we collect in order to offer, maintain, provide, improve, and administer the Site, the Application and the Services, including the Tours. These uses include the following:

• To communicate with you regarding the tour-related Services, including to provide you important notices regarding your travel itinerary or trips, to provide agenda reminders and notifications, and to address and respond to your requests, inquiries, and complaints;
• To administer your account, including to verify your identity and to authenticate and authorize access to our Services;
• To fulfil orders, requests or purchases you have made, to facilitate and/or complete reservations, to contact you in relation to any issues with your booking or use of our Services or in the provision of our Services;
• To provide Personal Information to our service providers related to the provision of the Services;
• To remember information so that you will not have to re-enter or look for it the next time you visit our Website or Application
• For marketing purposes, including to contact you about offers, products, promotions, subscriptions, developments or services which we think may be of interest to you, and for third parties’ marketing purposes in connection with our Services;
• To develop, provide, and improve our Site, Application, Tours and other Services, including to better tailor the features, performance, personalization and support of our Tours and related Services, and for statistical and analytics purposes;
• To solicit information from you via surveys and to conduct research in connection with our Services;
• To diagnose or fix problems you are having with the Website or Application
• To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties;
• To enforce our Terms of Use, this Privacy Policy, or agreements with third parties;
• To comply with laws, regulators, court orders, or other legal obligations, or pursuant to legal process.

We may disclose your Personal Information as described in this Privacy Policy, including:

• Affiliates. We may disclose some or all of your Personal Information to our subsidiaries, joint ventures, and other companies under our common control (collectively, "Affiliates"), for the purposes described in this Privacy Policy. Where we share Personal Information with our Affiliates, we will require our Affiliates to honor this Privacy Policy.
• Service Providers and Vendors. We may disclose Personal Information to distributors, service providers, payment processors, and vendors in order to maintain the Site and Application and provide, improve, and personalize the products and Services, including to fulfill a request for services, to process payments, and to administer our Tours. We may also share Personal Information for other technical and processing functions, such as sending e-mails on our behalf, fulfilling orders, technical support, or otherwise operating the Site or Application, for analytics.
• Travel Agents and Business Partners. We may disclose Personal Information to business partners with whom we have partnered to provide specific services or to Agent Users in order to facilitate and/or complete your travel reservations or share information related to your Tour.
• Legal Process. We may disclose Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or as otherwise pursuant to legal process.
• Protection of Rights and Interests. We may also use and disclose Personal Information to establish or exercise our legal rights, to enforce our Terms of Use or this Privacy Policy, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

Cookies and Similar Technologies

Italuscape uses cookies and similar technologies to enhance and customize your experience on the Site and Application, including making return visits easier for Registered Users, and for analytics. We also use cookies and similar technologies for purposes of marketing and advertising, including interest-based advertising. 

A “cookie” is a small text file that a web server stores in browser software. A browser sends cookies to a server when the browser makes a connection to the server (for example, when requesting a web page from the same domain that created the cookie). The purpose of cookies is to remember the browser over time and distinguish one browser instance (or user) from all others. Some cookies and other technologies may serve to track Personal Information previously entered by a web user on our Site. Most browsers allow you to control cookies, including whether or not to accept them, and how to remove them. Cookies can remember login information, preferences, and similar information.

Cookies, as well as other tracking technologies such as HTML5 local storage, and Local Shared Objects (such as “Flash” cookies), and similar mechanisms, may record information such as a unique identifier, information you enter in a form, IP address, and other categories of data.

We also use web beacons or “pixels,” and in certain circumstances may collect IP address, screen resolution and browser software and operating system types, clickstream patterns, dates and times that our site is accessed, and other categories of data.

If you want to block the use and saving of cookies from the Site on to the computer’s hard drive, you should take the necessary steps within your web browser’s settings to block all cookies from the Site and its external serving vendors. Please note that if you choose to erase or block your cookies, certain parts of our Site may not function correctly. For information on how to disable cookies, refer to your browser’s documentation.

Third Party Data Collection of Non-Personally Identifiable Information

Third-party companies may use non-cookie technologies to recognize your computer or device and/or to collect and record information about your web surfing activity including your activities on this website. These technologies may be used directly on this website. Please keep in mind that your web browser may not permit you to block the use of these non-cookie technologies, and those browser settings that block cookies may have no effect on such techniques. Though non-personally identifiable information does not personally identify anyone, we are still committed to giving users the opportunity to exercise choice about the data we collect. 

We may allow ad networks, to collect certain, non-personally identifiable, information when you visit our website. Third-party companies may use non-personally identifiable information gathered during your visit to this web site in order to provide advertisements about products likely to be of greater interest to you. 

Additional Information Related to Mobile Devices

If you use our Application or access the Site from a mobile device, we may collect additional information, such as device information (such as your mobile device ID, model and manufacturer), operating system, version information, IP address, carrier-related information, including the name of your wireless carrier, and IDs related to the cell phone hardware in your phone as well as the network to which the device is connected, mobile phone number, application-specific and instance-specific identifiers, and location information, as further described in this Policy.

Interest-Based Advertising

Interest-based advertising is advertising that is targeted to you based on your Website and Application usage over time. You have the option to restrict the use of information for interest-based advertising and to opt-out of receiving interest-based ads. Depending on from where you access our Site, you may also be asked to consent to our use of cookies, including advertising cookies.

De-Identified or Anonymized Data

We may create de-identified or anonymous data from Personal Information by removing data components (such as your name, email address, or linkable tracking ID) that makes the data personally identifiable to you or through obfuscation or through other means. Our use of de-identified and anonymized data is not subject to this Privacy Policy.

Information from Children Under 18 Years of Age

We do not knowingly collect Personal Information online from individuals under 18 years without parental consent.

Opting-Out of Certain Communications

If you want to stop receiving future marketing messages and materials, you can do so by clicking the “unsubscribe” link included in our email marketing messages or by contacting us at italyscape@italyscape.com or the contact information listed in the “Contact Us” section of this Privacy Policy. Once you have submitted your email address to "unsubscribe," please note that you may continue to receive emails for a time while our system updates your request. Please note that you may continue to receive communications from us for non-marketing purposes, such as communications regarding your account or the Services.

Security

We implement technical and organizational security safeguards designed to protect your Personal Information. However, please be advised that we cannot fully eliminate security risks associated with the storage and transmission of Personal Information.

Accessing or Updating Your Information

Registered Users can access or update their information by logging into their account and utilizing the account profile settings.

Unless otherwise prohibited by law, you may also make a request to access, update, correct, change, or modify your Personal Information that we maintain by e-mailining italyscape@italyscape.com or the contact information listed in the “Contact Us” section of this Privacy Policy.

Privacy Policy Updates

We may update our Privacy Policy from time to time. We encourage you to periodically review this page to stay informed of how we may process your information.

Contact

For questions regarding this Privacy Policy, please contact us at:

Italyscape S.r.l.
Lungo Dora Colletta, 75
10153 Torino – Italy

By email:
italyscape@italyscape.com

By phone:
+39 011 2293208