Icons of Italian service

Sofia: the most thoughtful guardian of Balsamic tradition – A story of Italian excellence

In the attic of a home in Modena, rows of wooden barrels quietly mark the passing of time. Here, cooked grape must, silence and the rhythm of the seasons reveal something that cannot be hurried.
At Acetaia Malagoli Daniele, this heritage is shared through a form of hospitality that is attentive, personal and deeply rooted in the territory. Visitors are welcomed into a family-run world, where Traditional Balsamic Vinegar of Modena speaks a language of devotion, care and belonging.
For our Icons of Italian Service series, Sofia Malagoli reflects on the legacy of her father, the value of waiting and the kind of warmth that turns a visit into a lasting memory.

How did the story of Acetaia Malagoli begin?
Acetaia Malagoli Daniele began with patience. It took twelve years for my parents to have children. When I was born, my father Daniele started buying many of the barrels that still make up our Acetaia today. His intention was not to create a company, but a dowry for me, something that could last beyond a lifetime. For me, Traditional Balsamic Vinegar has always been a family language. I studied civil engineering, but my heart kept returning to the barrels. In 2015, during Expo Milano, I opened a temporary store in Modena. We had no brand, no label and no strategy, only a dream and the certainty that dedication could make it real. The Acetaia now welcomes travellers from all over the world, but its soul remains the same: a true story born from love and belonging.
 

What does it mean to work with a product that cannot be accelerated?

Accepting that not everything can be controlled. Traditional Balsamic Vinegar of Modena PDO needs at least 12 years of ageing, while Extravecchio must age for at least 25. Sometimes, it is handed down through generations. Knowledge and technique matter, but time remains the central protagonist. It cannot be bought, compressed or negotiated. In a fast-moving world, this teaches a different lesson: to slow down, to wait, to let transformation happen gradually. When guests enter the Acetaia, they often adjust to that pace naturally. Their voices soften, their movements become gentler. They sense they are in a place where the past has been preserved.
 

What is the most important lesson you received from your father?

My father taught me respect: for tradition, manual work and our culture. Above all, he showed me the importance of sacrifice. When I began dreaming of turning our shared passion into a business, he did not make the path easy. He wanted me to become an engineer and did not believe Balsamic Vinegar could become my future. I had the barrels and my determination. Everything else came gradually, through work and perseverance. Even the first shop was created in our dining room, where plates were replaced by bottles of balsamic vinegar. I am so grateful for that path. My father showed me that what is created with patience grows deeper roots. Behind each bottle there is a story shaped without shortcuts and a promise kept over decades.
 

The Acetaia and estate are now managed by women. How is this reflected in the hospitality?

It is reflected in the details. Our hospitality is not intended to look perfect, but to feel true: a table set with care, a homemade cake, and the ability to understand whether someone needs another explanation or, perhaps, a moment of rest. Many tourists today are looking for exactly this: not cold, standardised luxury, but thoughtful, gentle attention. A form of human elegance, never ostentatious. Here, people step into a home, a family story and a way of life that feels authentic.

How would you define “going the extra mile”?

It means making visitors feel deeply seen. It may be organising a surprise for a honeymoon, preparing a special table for an anniversary, helping with a logistical difficulty, listening to a personal anecdote or simply staying a few minutes longer. It is not always spectacular; sometimes it lies in a calm cappuccino or a quiet conversation under the wisteria. For me, the extra mile is genuine attention. And often, the moment people remember most is precisely when no one is looking at the clock anymore.

Sofia Malagoli

What is the first detail you love sharing with those who enter the Acetaia?

We greet every guest personally, with a smile and sincere gratitude for the time they have chosen to dedicate to us. Before going upstairs, we invite them into our reception room for a small gesture of welcome. For me, this moment is essential. I could never begin with a technical explanation without first allowing everyone to breathe in the place. Only then do we enter the Acetaia. The initial encounter is olfactory: cooked grape must, aged wood and the scent of the seasons. Silence follows. That is where the experience begins.
 

Do you have a memory or encounter with a guest that truly represents the spirit of Acetaia Malagoli?

Over the years, many people have arrived as visitors and returned as friends: families who have become part of our lives, couples who have celebrated meaningful moments here, and travellers who came back years later with children, parents or friends. For me, this is the spirit of the Acetaia: creating real connections. Traditional Balsamic Vinegar acts as a bridge, bringing everyone together around a table. In those moments, the visit goes beyond tourism and turns into a shared memory.
 

How did the evolution from balsamic vinegar to complete Food Valley experiences begin?

Around 2014, Modena was still seen mainly as a place of production rather than a destination for tourists. Then visitors began looking for authenticity. They wanted to understand where local specialities came from, exploring the places where they are made. At first, it was a spontaneous response to a need. Those who came to the Acetaia often asked what else they could experience in the area. Many producers did not speak English or have the time to receive international guests, so we began building collaborations. Today, we design Food Valley and Motor Valley experiences together with local businesses: private visits, tastings, cooking classes and encounters dedicated to Parmigiano Reggiano, Prosciutto, truffles and Traditional Balsamic Vinegar.
 

How do you create an experience that can move different cultures?

With truth. Travellers have seen many beautiful places. But what really remains is almost always what cannot be replicated. We do not stage Emilia-Romagna. We share it as we live it: the stillness of the Acetaia, a sincere exchange, a producer explaining what they make with their own hands. These are simple things, yet increasingly rare. Because they are authentic, they can overcome cultural differences. When people feel genuinely welcomed, they understand one another far more easily than we imagine.
 

How do you translate sustainability into daily practice?

For us, sustainability begins with respect: for the territory, for natural rhythms and for a centuries-old tradition that must be carried forward. It also means remaining a family-run business, where what we create is reinvested locally and contributes to the growth of our community. It is also about opening opportunities: hiring young women from the area, valuing local skills and working with nearby producers that share our idea of quality. But for me, the most significant form of sustainability is cultural. We choose to protect what we love. Perhaps this is the real essence of our work: creating a bond between people, the land and the heritage that keeps it alive.